Remote helpdesk support
Remote troubleshooting and support for users, devices, Microsoft 365 and everyday IT issues.
EST 2018 BUILT IN SOUTH AFRICA. CONNECTED GLOBALLY.
Technology.
People.
Simplified.
Since 2018, we were the remote tech team for 28 companies across the UK and USA. Then the pandemic hit, and we reimagined what workforce solutions could look like.
Today, we deliver hourly ICT services and act as your EOR partner in South Africa. Technology is still our specialism. Our expertise now also spans marketing, administration, data, finance and legal teams.
01 / UNITED KINGDOM02 / UNITED STATES03 / SOUTH AFRICA
YOUR TECHNOLOGY. YOUR PEOPLE.
ICT SERVICES · BILLED BY THE HOURExpert support.
Expert support.
For the hours you need.
Remote helpdesk support, software development and cybersecurity for your business. Book expertise for a particular task, with hourly billing for time spent working or on agreed standby.
Software development
Build and maintain software, integrations and automations, or resolve bugs in your existing applications.
Cybersecurity
Security reviews, system hardening, vulnerability remediation and incident support within an agreed scope.
HOW HOURLY BILLING WORKS
Working time and task-specific standby.
Working hours cover time actively spent on your task. Standby hours cover time you agree to reserve a specialist’s availability for that task, even when no active work is needed.
We agree the task, hourly rates, standby window and expected hours with you before work begins. Your quote sets out working and standby charges separately.
Standalone ICT services are quoted separately from the per-employee EOR packages below.
Request an ICT quoteYOUR SOUTH AFRICAN TEAM
Your team. Your goals. Clear fees.
Use the handy calculator to see what you’ll pay in service fees for your remote team in South Africa.
Choose your services. Enter your staff count.
One flat fee per employee for each selected service. No salary percentages. No premiums for seniority or industry.
Selections apply to every employee in the count above. Recruitment is once off per hire and stays separate from monthly fees. Employee pay, statutory costs and taxes are excluded.
Your selected monthly service fees
THREE WAYS TO BUILD YOUR TEAM
Choose your starting point.
All packages are per employee, per month, on a 36-month contract. Recruitment is a separate once-off fee per hire.
SIX AREAS OF EXPERTISE
Specialists for the work you need done.
Open an area to see its specialisms. Select the roles you want to discuss. Your choice of industry or seniority never changes our EOR service fee.
Technology10 specialisms
Marketing10 specialisms
Administration10 specialisms
Data10 specialisms
Finance10 specialisms
Legal10 specialisms
Regulated roles require the qualifications and practising rights appropriate to their jurisdiction.
Already working with a South African BPO?
We can help scope a handover for your existing team.
RESULTS OVER CONSTANT MONITORING
Let the work speak for itself.
Set clear goals, agree deliverables and judge your remote team by the results they produce. You direct their work and keep meaningful check-ins. We handle the employment support, so managing a team does not have to mean watching every minute.
FROM FIRST CONVERSATION TO EVERYDAY SUPPORT
A clear path to getting started.
01
Discovery call
We learn how your business works and where you need help.
02
Scoped proposal
You get a clear scope, responsibilities and a tailored price.
03
Setup
We prepare systems, people, contracts and the transition plan.
04
Go live
Your service starts with a named point of contact and ongoing support.
Ready to give your team more time for the work that matters?
Bring your requirements or your estimate. We’ll help you choose a clear starting point.
Start the conversationSOUTH AFRICAN TALENT. INTERNATIONAL TEAMS.
Closer to your working day.
Build around English-speaking talent, UK working-hours overlap and a team matched to your systems. We scope US shifts and specialist requirements with you.
Explore the details in our FAQs →LET’S TALK ABOUT WHAT’S NEXT
Umhlanga Ridge, Durban, 4320Open address in Google Maps
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Let’s build your team.
Tell us where your business is today and what you want to achieve. We’ll help scope the next step.
joinus@newclearus.com
Supporting the UK, USA and South Africa
Our Umhlanga office
2 Ncondo Place, Ridgeside Drive,Umhlanga Ridge, Durban, 4320Open address in Google Maps
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